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Compliance and Data Privacy in a CDP

Published Jan 03, 22
5 min read


Customer data platforms (CDPs) are a vital tool for modern organizations who wish to collect data, store, and manage all customer data in a single location. They provide an accurate and comprehensive overview of the customer which can be used to provide specific marketing as well as personalized customer experiences. CDPs have a range of functions that include data governance, data quality , and formatting. This ensures that customers are compliant with regards to how data is stored, used, and access. With the ability to pull data from different APIs such as CDPs also allow organizations to use other APIs, CDP will also allow organizations to put the customer at the forefront of their marketing efforts and to improve their processes and connect with their customers. This article will look at the various aspects of CDPs, and how they benefit organizations. what is cdp in marketing

Understanding CDPs. A Customer data platform (CDP) is a piece of software that lets companies organize, store, and manage customer information from one central data center. This gives you a greater and more complete picture of your client and lets you target marketing and customize customer experience.

  1. Data Governance Data Governance: One of the primary advantages of the CDP is the ability to categorize, safeguard, and monitor information in the process of being incorporated. This includes profiling, division and cleaning of data that is incoming. This is to ensure compliance with data rules and regulations.

  2. Data Quality: It is important that CDPs ensure that the data they collect is of high-quality. This includes making sure that the data is accurately recorded and is of the highest standards of quality. This will help reduce additional costs for cleaning, transforming and storage.

  3. Data Formatting is a CDP is also utilized to make sure that data is in an established format. This allows data types like dates to be linked across customer data and ensures the same and consistent data entry. what is cdp in marketing

  4. Data Segmentation Data Segmentation: A CDP can also allow for the segmentation of customer data to help better understand various groups of customers. This allows you to examine different groups against one another , and to get the appropriate sample distribution.

  5. Compliance CDP: The CDP lets companies manage customer information in accordance with the law. It allows you to specify safe policies and classify information in line with them. It is also possible to spot policy violations when making decisions about marketing.

  6. Platform Selection: There's a wide range of CDPs and it's crucial to fully understand your requirements prior to selecting the best one. This is a must when considering options like data privacy , as well as the ability to pull data from different APIs. what are cdps

  7. Making the Customer the Center This is why a CDP allows for the integration of real-time, raw customer information, ensuring immediate access, accuracy and unison that every marketing team needs to boost their efficiency and make their customers more engaged.

  8. Chat, Billing and more Chat, Billing and More CDP makes it easy to find the context for great discussions, regardless of whether you're looking at billing or chats from the past.

  9. CMOs and CMOs and Data: According to the CMO Council, 61 percent of CMOs feel they are under-leveraging big data. A CDP can help to overcome this by providing an all-encompassing view of the customer and allowing to make more efficient use of data to improve marketing and customer engagement.


With numerous various types of marketing technology out there every one typically with its own three-letter acronym you may wonder where CDPs originate from. Although CDPs are among today's most popular marketing tools, they're not a totally new idea. Instead, they're the latest action in the advancement of how online marketers manage client data and consumer relationships (Customer Data Platfrom).

For most online marketers, the single greatest worth of a CDP is its capability to segment audiences. With the capabilities of a CDP, marketers can see how a single customer connects with their business's different brands, and recognize opportunities for increased personalization and cross-selling. Of course, there's much more to a CDP than segmentation.

Beyond audience division, there are 3 big factors why your business may want a CDP: suppression, customization, and insights. Among the most fascinating things marketers can do with information is identify customers to not target. This is called suppression, and it belongs to delivering truly individualized consumer journeys (Marketing Cdp). When a customer's merged profile in your CDP includes their marketing and purchase data, you can suppress ads to clients who've currently bought.

With a view of every customer's marketing interactions connected to ecommerce information, site gos to, and more, everyone throughout marketing, sales, service, and all your other teams has the possibility to comprehend more about each consumer and deliver more customized, appropriate engagement. CDPs can assist online marketers address the source of a lot of their most significant day-to-day marketing problems (What is Customer Data Platform).

When your information is disconnected, it's harder to comprehend your clients and produce significant connections with them. As the number of data sources used by marketers continues to increase, it's more vital than ever to have a CDP as a single source of reality to bring all of it together.

An engagement CDP uses consumer information to power real-time personalization and engagement for customers on digital platforms, such as websites and mobile apps. Insights CDPs and engagement CDPs comprise most of the CDP market today. Extremely few CDPs consist of both of these functions similarly. To select a CDP, your business's stakeholders must consider whether an insights CDP or an engagement CDP would be best for your needs, and research the couple of CDP options that include both. What is Cdp in Marketing.

Redpoint Global